These GTC apply to all contracts for the use of the "EventDeo" platform, operated by VAMO GmbH based in Stuttgart, by organizers (hereinafter "Organizers") and participants/customers (hereinafter "Customers").
VAMO GmbH provides a web-based platform through which organizers can create, promote, and sell tickets for events. Customers can purchase tickets via the platform. VAMO GmbH acts as a technical service provider and intermediary, not as the event organizer or contractual party for ticket sales.
The purchase contract for a ticket is concluded exclusively between the customer and the respective organizer. VAMO GmbH is not the organizer but facilitates the sale on behalf of the organizer.
VAMO GmbH operates the "EventDeo" platform for event management and ticket marketing and provides the technical infrastructure and payment processing via Stripe.
Organizers must register and accept these GTC. Customers can purchase tickets without prior registration, but by completing the purchase, they accept these GTC.
VAMO GmbH charges the organizer a service fee of 2% of the net ticket price per ticket sold. This fee is subject to the statutory VAT (currently 19%) unless otherwise agreed.
Payment processing is handled exclusively via Stripe. Stripe additionally charges a transaction fee depending on the payment method (e.g., 1.5% + €0.25 for EEA cards).
The service fees of VAMO GmbH are subject to the statutory VAT of 19%, regardless of the organizer's tax status. Organizers who qualify as small businesses under § 19 UStG may not show VAT on their invoices. However, VAMO GmbH is required to charge VAT on its services.
A contract between the organizer and the customer is concluded once the customer completes the payment process. VAMO GmbH sends the customer a booking confirmation and, if applicable, a digital ticket on behalf of the organizer.
According to § 312g (2) No. 9 BGB, there is no statutory right of withdrawal, as these are services related to leisure activities. Refunds are only issued in case of cancellation or significant changes to the event and are at the organizer’s discretion. VAMO GmbH retains Stripe transaction fees, even in case of refunds.
Organizers are obliged to provide accurate information about the event and inform customers immediately of any changes or cancellations. Organizers are responsible for the execution and content of the event.
VAMO GmbH is liable only for intent and gross negligence. In cases of slight negligence, liability exists only for breaches of essential contractual obligations. Liability for indirect damages, consequential damages, or lost profits is excluded.
The processing of personal data is carried out in accordance with the GDPR. Detailed information is available in the platform’s privacy policy.
VAMO GmbH strives to ensure continuous availability of the platform. Maintenance times will be announced in advance, if possible. There is no guarantee of constant availability.
The contract for the use of the platform is concluded for an indefinite period. Organizers may terminate the contract with 14 days’ notice to the end of the month. VAMO GmbH may terminate the contract and block access immediately in the event of a breach of these GTC.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Stuttgart if the user is a merchant. Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.